Privacy Policy

Privacy Policy

Effective Date: July 14, 2026

At ARB ACCESSORIES PVT LTD ("ARB Accessories", "Company", "we", "our", or "us"), we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website, mobile applications, or other services (collectively, the "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

Information We Collect

Depending on your interaction with our Platform, we may collect:

1. Name, company name, GSTIN, designation, billing and shipping addresses.
2. Email address and mobile number.
3. Account login credentials.
4. Order history, quotations, invoices, payment details, and transaction records.
5. Product enquiries, support requests, and communication records.
6. Device information, browser type, IP address, operating system, and website usage analytics.
7. Cookie and session data to improve website functionality and user experience.

How We Use Your Information

We use your information to:

1. Create and manage your customer account.
2. Process orders, payments, shipping, returns, and refunds.
3. Provide customer support and technical assistance.
4. Deliver invoices, order updates, and transactional communications.
5. Improve our products, services, and website performance.
6. Personalize your shopping experience.
7. Prevent fraud, unauthorized access, and misuse of our Platform.
8. Comply with legal, regulatory, tax, and accounting requirements.
9. Send promotional offers and marketing communications where permitted by law. You may opt out at any time.

Cookies

Our Platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, maintain login sessions, analyze website traffic, and improve performance. Most web browsers allow you to manage or disable cookies; however, doing so may affect certain website features.

Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with:

1. Payment gateway providers for payment processing.
2. Logistics and courier partners for order fulfillment.
3. Technology service providers, cloud hosting providers, and analytics services.
4. Business partners or suppliers involved in fulfilling your orders.
5. Government authorities, regulators, or law enforcement agencies where required by applicable law.
6. Professional advisors including auditors, legal advisors, and financial consultants.

All such parties are expected to handle your information responsibly and in accordance with applicable laws.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to provide our services, fulfill contractual obligations, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable laws, you may:

1. Access your personal information.
2. Update or correct inaccurate information.
3. Request deletion of your account where legally permissible.
4. Opt out of promotional communications.
5. Contact us regarding the processing of your personal information.

Certain information may be retained where required by tax, accounting, regulatory, or legal obligations.

Third-Party Services

Our Platform may contain links to third-party websites or integrate with third-party services such as payment gateways, logistics providers, or business applications. These services operate under their own privacy policies, and ARB ACCESSORIES PVT LTD is not responsible for their privacy practices.

Children's Privacy

Our Platform is intended for business users and individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services. Any updates will be published on this page with the revised Effective Date.

Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

ARB ACCESSORIES PVT LTD

Email: [email protected]

We will make reasonable efforts to respond to your request in a timely manner.